• Germany : 4.99 € (delivery within 2–4 working days)
• EU : 13.99 € (delivery within 2–8 working days)
• Outside the EU : 19.99 € (delivery within 5–14 working days)

Which shipping service do you use? We ship exclusively with DHL . After your order has been shipped, you will receive a tracking number that you can use to track your delivery.

Where can I track my order? Once your order has been shipped, you will receive an email with the tracking number and a link to the DHL tracking page, where you can view the status of your delivery.

How can I exercise my right of withdrawal? To withdraw from the contract, please send us a clear statement (e.g., by email or post) of your decision to withdraw from the contract to the following address:

• Email: service@beleza.de
• Postal address:
  Jessica Ferreira Pinheiro Moreira
  Ahornstraße 26/3
  88285 Bodnegg, Germany

The goods must be returned in their original condition, unused, and unopened. Opened or used cosmetic products are not eligible for return.

Please contact us for a return via email: service@bbeleza.de

The return shipping costs are to be borne by you as the buyer.

What payment methods do you offer?

• Shopify Payments: All payment methods offered through Shopify Payments, including credit card, PayPal, and other payment methods.

Can I also pay by bank transfer? Yes, bank transfer is one of the payment methods we offer. You can select it during the checkout process.

Do the prices include VAT? Yes, all prices on our website are final prices in euros (€) and include VAT.

How do I contact customer service?

• Email: service@beleza.de
• Phone: +49 1626278438

We are happy to answer any further questions you may have!